Job Title: Mobile Front of House Facilities Coordinator
Reporting to: Account Manager
Salary: DOE
Job Purpose: To support the delivery of workplace services on various Client facilities and to assist in the management of day-to-day front of house and facilities operations to ensure smooth day to day operations.
1. To deliver agreed levels of Customer Service
· Delivery of a full range of workplace services to the business across various client sites.
· Achieve customer satisfaction levels measured within workplace services and customer feedback.
· Provide visitors with an excellent experience - offering the Wi-Fi info, refreshments and answering questions that they might have upon their arrival.
· Monitor overall activity in the Lobby to ensure a safe & secure environment.
· Meet all front of house duties as assigned; register guests, notify hosts as needed, etc.
· Build effective relationships with Clients, acting as a key point of contact when in the cover capacity, deliver a high level of customer service.
· Work with Client Representatives to capture requirements in order to develop knowledge of the Client requirements and desired service levels.
· Customer Service maintained to high standards, dealing with Employees, Contractors and Visitors in a meet and greet capacity.
· SLAs agreed and monitored regularly
· Assist with the overview of soft services/hospitality onsite
· Develop and update Standard Operation Procedures as and when required
· Coordinate and manage the Covid Testing required onsite
· Assist with the overview supervision of soft services
· Carry out administration duties on behalf of the Client such as expenses, travel, events etc
2. To ensure compliance with EH&S legislation in line with policy
· To ensure Visitors, Staff and Vendors are adhering to the EH&S Policy and Procedure upon entry to the building.
· To maintain a safe front of house operations ensuring spillages etc are dealt with in a timely and safe manner. Complete record and report Accident Reports.
· Keep a stock record of First Aid Kit consumables and order consumables as and when required.
· Ensure all sub-contractors on-site are working to within the agreed permit to work system.
3. Supplier I Service Management
· Ensuring soft services are carried out to the standards expected by Acacia and report any issues if necessary. Work alongside the catering/hospitality team
· Checking the daily events for the day upon arrival to shift.
· Reporting any maintenance problems to the onsite maintenance/Engineering team.
· Ensure visitors are dealt with in line with site procedures. Issue access passes to visitors.
· Reporting any security issues to the security team .
· Ensuring waste reports are issued to the relevant parties.
· Maintaining a clean front of house (Access and Egress Route)
· Other duties that may arise in the event that the Client requirements change.
4. Use of technology to conduct & record work
· Use of email and any internal software platforms that the Client may use.
· Use of spreadsheets etc. to record information. Operate and manage Visitor management system. Book meeting rooms for meetings
· Deal with incoming calls
· Dealing with Couriers/Post- Incoming and Outgoing
· Issuing and management of access cards
· Close calls on Azolla as and when required.
· Admin support to the wider Facilities team as required.
5. Dealing with client staff
· Act as main point of contact for staff that require front of house/facilities support.
· Able to develop effective working relations with colleagues and client.
· To be courteous, efficient, and timely when dealing with the staff and management of the client.
Skills Required
· Proven track record in similar role preferably with at least 3 years' experience in a directly comparable environment.
· Excellent verbal and written communication skills
· Ability to work on own initiative and as a team player
· Proven ability to manage a wide variety of tasks with the ability to prioritise and develop new opportunities and solutions.
· Good time management and ability to meet deadlines
· Flexibility-various shift times applicable (client specific)
Preferable Skills Required
· First Aid Responder
· Fire Marshall
· Lead Covid Officer
· Management at supervisory level
Acacia's aim is to provide equality of opportunity in the recruitment process by avoiding discrimination on the grounds of: age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership, pregnancy & maternity, political persuasion or trade union membership.
At Acacia we are creating an organisation and promoting a culture that respects each individual's unique character and life experiences, and reflects the diversity of our customers and markets. We will achieve this through fostering and sustaining an environment in which every colleague feels valued and supported, thus enabling superior business results.
Job Type: Full-time
Work Location: In person
