Fraud Agent [South Africa]


 

To detect, analyze and prevent potential fraudulent and/or suspicious activity on Bank clients’ accounts at an early stage to minimize losses for the Bank and its clients.
through Fraud Monitoring alerts on the fraud monitoring systems, Inbound/Outbound calls, e-mail correspondence and in person customer interaction. This will be in a 24/7

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shifted and multiskilled environment.


Experience Required:


  • Good product knowledge of different banking products and services.
  • At least 2 to 3 years working experience in the Fraud Risk environment, especially
Call Centre and shifted environment.
  • Good communication skills.
  • Ability to work under pressure and complete assignments within deadlines.
  • Ability to use initiative to solve problems and issues.
  • Lateral thinking abilities.
  • Team player
  • Time Management
  • Assertiveness skills
  • Ability to be self-managed without being micromanaged
  • Conflict management


Qualification/s Required:


  • Matric
  • Relevant diplomas, certificates or completed training courses in Fraud Risk
Management

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