Your roles & responsibilities will include (but not limited) the following:
- Managing customer support over phone, whatsapp and email – inbound as well as outbound
- Managing seller support over phone, whatsapp and email – inbound as well as outbound
- Product cataloguing as per company SOPs
- Outbound calling to customers as needed
- Other tasks / duties as required by your position (as per guidance from your manager)
Candidate Profile:
- Ideal candidate should be proficient in spoken English & Hindi and have good written English skills
- Any prior experience in eCommerce industry is a huge plus
- Candidate should have a laptop with good internet connection to work remotely
- This is a WFH opportunity - 6 days per week / 10 am to 6pm
Job Types: Full-time, Regular / Permanent
Salary: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Work from home
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
Permanent WFH job.
Application Question(s):
- Do you have a laptop & internet to work from home?
- Are you ok to work with salary in the range of 12000 to 15000 per month?
- Have you worked in an eCommerce company earlier?
Experience:
- Customer service: 1 year (Preferred)
Language:
- Hindi (Required)
- English (Required)
